Refund Policy

Who sells to you

THE BRAIN · AGEIS is operated by Mahmoud Abdelmohsen Mahmoud Aly, an individual sole proprietor (sole trader) based in Egypt. It is not an incorporated company.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments, invoices, receipts and applicable sales taxes are handled by Paddle under the Paddle Buyer Terms.

14-day money-back guarantee on your first subscription payment

If you are not satisfied, you can request a full refund within 14 days of your first paid subscription payment. No reason is required. This voluntary guarantee applies once per customer, to the first paid subscription.

Renewals

The voluntary guarantee does not apply automatically to later monthly or annual renewal payments. Renewal payments are refundable where your statutory rights or Paddle's refund policy provide for a refund, or where we agree to a refund. If a renewal was charged in error, for example after you cancelled, contact us and it will be refunded.

Brain Units and pay-as-you-go usage

• When a refund of a subscription payment is approved, the plan and any Brain Units included with that payment end, and unused included units are removed from your balance.
• Separately purchased Brain Units or top-ups that have not been used can be refunded if you ask within 14 days of purchase.
• Units and usage already consumed have paid for processing that has already been performed, including AI and media processing, so they are normally not refunded. This does not limit any refund you are entitled to by law, or a refund for a fault on our side, such as processing that failed or was charged twice.

How to request a refund

• Use the link in the receipt email Paddle sent you, or look up your order at paddle.net and choose to request a refund.
• Or email support@ageis.io with the email address used at checkout and your order number from the receipt.

Approved refunds are processed by Paddle, normally within 14 days of approval, to the original payment method where possible.

Cancelling a subscription

You can cancel at any time from your account's billing settings, through the Paddle link in your receipt, or by emailing support@ageis.io. Cancellation stops future renewals. You keep access to the paid plan until the end of the period you have paid for, unless that payment is refunded.

Your statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you. Consumers in the EU, EEA, UK and some other countries have a statutory right to withdraw from a purchase of digital services within a set period, normally 14 days. See Paddle's refund policy for how these rights apply to your order.

Fair use

Refunds may be declined where there is evidence of fraud, payment abuse or repeated refund requests intended to obtain the service without paying, to the extent the law allows. This never removes a refund you are entitled to by law.

Contact and changes

Billing and refund questions: support@ageis.io. See also our Terms of Service and Privacy Policy. A purchase is governed by the version of this policy published when the purchase was made.

• 2026-10-31: First publication.